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Refunds Policy

If you received a product delivery less than 7 days ago, it is unopened, sealed and in good condition, then we can give you a full refund for the product(s) or exchange it for an alternative product. Return courier cost will be at your own cost and we cannot refund your original delivery fee if there were any.

To return a product, send us an email to mall@jacarandafm.com for instructions.  As orders are dispatched from different suppliers, the return address will vary depending on the supplier.  Unfortunately, we cannot refund any products which got lost during return shipping due to insufficient labelling or an incorrect address.

Once the product is confirmed as returned, a refund will be processed via the payment method used (credit card or eft). 

An opened product can unfortunately not be returned unless it was damaged or defected when you received it.

Damaged Products

If you received a damaged or defective product please send us an email to mall@jacarandafm.com within 7 days from receiving the product, we will arrange for the product to be collected by the supplying merchant from the delivery address. Once the merchant receives your product and agrees with your finding, they will either exchange it for another product or refund the product as above.

Unfortunately, we cannot offer an exchange or refund before we have received the damaged product.

Incorrect Product Received
If you received an incorrect product, our sincere apologies. Please send us an email to mall@jacarandafm.com within 7 days from receiving the product we will arrange for the product to be collected from the delivery address. Once the product has been returned to us we will send you the correct product.

Unfortunately, we cannot offer an exchange or refund before we have received the incorrect product.

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